app11 Frequently
Asked Questions

Creating an app11 account takes under three minutes. Visit the app11 Login page, click the registration option, and fill in your mobile number, a secure password, and your date of birth. You must be 21 years or older to register. After submitting, you will receive a one-time SMS verification code to your registered number. Enter the code to activate your account and you are ready to deposit and play.

app11 requires a valid Bangladesh National Identity Card (NID) for KYC verification. Upload a clear photo of both the front and back of your NID through the verification section of your account dashboard. In some cases, a selfie holding the NID may also be requested. KYC is mandatory before your first withdrawal is processed, though you can deposit and play immediately after registration.

To reset your app11 password, go to the Login page and tap the 'Forgot Password' link. Enter your registered mobile number and app11 will send an SMS with a reset code. Enter the code on the reset page, then choose a new password of at least 8 characters containing a mix of letters and numbers. If you no longer have access to your registered number, contact support at [email protected] for manual account recovery.

No — app11 strictly allows one account per person, per device, and per household. Operating multiple accounts is a violation of the Terms and Conditions and will result in the permanent closure of all associated accounts and forfeiture of any bonus balances. If you have accidentally created a duplicate account, contact the support team immediately to merge or close the duplicate before it is flagged by the system.

You can request permanent account closure at any time by contacting the app11 support team via live chat in your dashboard or by emailing [email protected]. Include your registered mobile number and state that you wish to close your account. Any remaining balance will be returned to your registered bKash, Nagad, or Rocket wallet within 3 to 5 business days after identity verification. Account closure requests for responsible gaming reasons are treated as a priority.

To deposit via bKash on app11, log in, go to the Cashier section, select bKash as your payment method, and enter the amount you wish to deposit. app11 will display the recipient bKash number and a unique reference code. Open your bKash app or dial *247#, send the specified amount to the displayed number, and enter the reference code as the transaction reference. Your app11 balance is typically credited within 1 to 5 minutes.

Nagad deposits on app11 are processed in real time and typically reflect in your account balance within 1 to 3 minutes of completing the transfer. During periods of very high traffic — such as during a live BPL match — processing may take up to 10 minutes. If your Nagad deposit has not appeared after 15 minutes, contact the support team with your Nagad transaction ID and the deposit will be credited manually.

The minimum deposit on app11 is ৳200 for mobile wallet payments including bKash, Nagad, Rocket, and Upay. For Dutch-Bangla Bank, BRAC Bank, or other bank transfer methods, the minimum deposit is ৳500. There is no maximum deposit limit set by app11, though your mobile wallet provider may impose its own daily transaction limits which are outside app11's control.

The minimum withdrawal from app11 is ৳500 for all payment methods including bKash, Nagad, and Rocket. Withdrawals below ৳500 are not processed. There is no maximum single withdrawal limit, but very large withdrawals (above ৳50,000) may be subject to additional identity verification before release. Completed KYC is required for all withdrawals regardless of amount.

Most app11 withdrawals to bKash wallets are processed within 15 to 60 minutes during normal business hours (08:00 to 22:00 BST). Withdrawals submitted between 22:00 and 08:00 BST are processed in the next morning batch and typically arrive before 10:00 the following day. During peak periods such as major cricket tournaments, processing times may extend slightly. Bank transfer withdrawals take 1 to 3 working days.

app11 does not charge any platform fees on deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket, or Upay) may apply their standard transfer fees as per their own fee schedule — these are charged by the provider, not by app11. Bank transfer withdrawals are also free on the app11 side, but your bank may charge outgoing transfer fees per their standard tariff.

No — for security and anti-fraud purposes, app11 only processes withdrawals back to the same mobile wallet number that was used to make the deposit. This policy ensures that funds always return to the verified account holder and protects you against unauthorised withdrawals. If your mobile number has changed, contact support before requesting a withdrawal so that your account details can be updated after re-verification.

To bet on a BPL or T20 match on app11, navigate to the Cricket section from the main menu, find the match you want to bet on, and click on a market — for example, Match Winner, Top Batsman, or Total Runs. Enter your stake in BDT, review the displayed odds, and confirm your bet. For live in-play markets, odds update in real time as the match progresses. The minimum bet is ৳50 on most cricket markets.

app11 offers a wide range of casino games including video slots from providers such as Pragmatic Play, Microgaming, and NetEnt; live dealer games including roulette, baccarat, blackjack, and Teen Patti powered by Evolution Gaming and Ezugi; and instant-win games like crash games and virtual sports. The app11 Casino section is regularly updated with new titles. All games are playable on both desktop browsers and mobile devices.

RTP (Return to Player) varies by individual slot title on app11. Most slots from Pragmatic Play and NetEnt carry RTPs between 94% and 97%. The specific RTP for each game is published in the game's information panel — tap the 'i' or 'info' icon before or during a game session to see the verified RTP figure. app11 does not modify RTPs; all games run on certified software from their respective providers.

Yes — app11 is fully optimised for mobile play on both Android and iOS devices. The platform runs entirely through your mobile browser (Chrome, Firefox, or Safari) with no app download required. Simply visit app11.one on your phone, log in, and play. The mobile interface automatically adjusts to your screen size. For the best experience, use a stable Wi-Fi or 4G connection, particularly for live dealer games and in-play cricket betting.

If a cricket match on app11 is officially abandoned, cancelled, or reduced to a no-result by rain or other circumstances before the minimum completion threshold is reached, all open pre-match bets on that fixture are voided and the stake is returned to your account balance in full. In-play bets placed after the match started may be settled differently depending on the specific market rules — check the app11 Cricket betting rules in your dashboard for full details.

The app11 welcome bonus is available to all newly registered players on their first deposit. The bonus is credited automatically to your account when your first deposit meets the minimum qualifying amount — check the Promotions section of your dashboard for the current offer and minimum deposit threshold. No bonus code is required. The bonus is added to your account balance within minutes of the qualifying deposit being confirmed.

Wagering requirements on app11 bonuses specify how many times the bonus amount must be bet before it can be withdrawn as real money. The exact multiplier varies by promotion and is clearly displayed in the terms of each offer in the Promotions section. For example, a 20x wagering requirement on a ৳1,000 bonus means you must place ৳20,000 in total bets before the bonus converts to withdrawable cash. Not all game types contribute equally — check the contribution rates per game in the promotion terms.

Yes — app11 bonuses have an expiry window, which is stated in the terms of each individual promotion. Most welcome and reload bonuses expire 7 to 30 days after they are credited if wagering requirements have not been met within that period. Once a bonus expires, it is removed from your account along with any winnings derived solely from that bonus. Cash deposits are never removed — only the bonus balance that was not yet cleared.

app11 rewards regular players through a loyalty program where points are earned on qualifying real-money bets across sports betting, slots, and live casino games. Accumulated points unlock higher membership tiers that come with benefits including faster withdrawal processing, higher deposit limits, personalised reload bonuses, and dedicated account manager support. Details of the current loyalty tier structure are available in the Promotions section of your app11 dashboard.

No — bonus balances on app11 cannot be withdrawn until the associated wagering requirement has been fully met. However, your real-money cash balance (deposits and cleared winnings) is always available for withdrawal at any time, subject to the standard minimum withdrawal amount of ৳500 and completed KYC. If you choose to withdraw before completing wagering, the active bonus and any bonus-derived winnings will be forfeited, but your deposited cash remains yours to withdraw.

app11 is a secure platform that uses 256-bit SSL/TLS encryption to protect all data transmitted between your device and the app11 servers. Player funds are held separately from operational funds, and all casino games are sourced from certified international providers whose software is independently audited for fairness. app11 is designed specifically for the Bangladesh market and operates with a commitment to player protection, fair play, and responsible gaming standards.

app11 protects your personal data using industry-standard SSL encryption, meaning your login credentials, NID details, and payment information are always transmitted over an encrypted connection. app11 never shares your personal data with third parties for marketing purposes without your consent. Your stored payment method details (bKash, Nagad numbers) are tokenised and not stored in plain text. For full details, review the app11 Privacy Policy.

The minimum age to register and play on app11 is 21 years. This is a strict, non-negotiable policy. app11 verifies the age of all players during the KYC process using Bangladesh NID documentation. Any account found to belong to a person under 21 will be closed immediately, all deposited funds returned to the originating mobile wallet, and any winnings forfeited. If you suspect an underage person is using the platform, please report it to [email protected].

To self-exclude from app11, contact the support team via live chat in your dashboard or email [email protected] and request self-exclusion. Exclusion periods of 6 months, 1 year, 3 years, or permanent are available. Self-exclusion is actioned within 24 hours of identity verification and cannot be reversed before the chosen period expires. During self-exclusion, your account is locked and all marketing communications are suppressed. Visit the Responsible Gaming page for full details on all available tools.

Deposit limits on app11 can be set directly from the Responsible Gaming section of your account settings. Choose a daily, weekly, or monthly limit in BDT and save the setting. Limits take effect immediately when lowered and after a 7-day cooling-off period when raised, giving you time to reconsider. Once a limit is active, app11 will automatically block any deposit attempt that would exceed the limit for that period. This tool is free and available to all registered players.