app11 Terms & Conditions

For the purposes of these Terms & Conditions, the following definitions apply throughout this document:

• "app11" or "the Platform" refers to the online betting and casino service operated at app11.one, including all associated subdomains, mobile web interfaces, and any application interfaces provided by the operator.
• "User", "you", or "your" means any individual who accesses, registers with, or uses the app11 platform in any capacity.
• "Account" means the personal account registered by a User on the app11 platform to access betting, casino, and payment services.
• "Services" means all products, features, games, markets, payment processing, bonuses, promotions, and customer support provided by app11.
• "BDT" or "Taka" refers to the Bangladeshi Taka (৳), the sole currency supported for deposits and withdrawals on the app11 platform.
• "Bet" or "Wager" means any stake placed on a sports market or casino game through the app11 platform using funds held in the User's Account.
• "Bonus Funds" means any promotional credits, free bets, cashback amounts, or non-withdrawable incentives credited to a User's Account under a promotional offer.
• "Restricted Jurisdiction" means any country or territory from which access to online gambling services is prohibited under applicable law and in which app11 does not permit User registration or active use.

Access to and use of the app11 platform is subject to the following eligibility requirements, which must be satisfied at the time of registration and maintained throughout the duration of your Account:

• Minimum Age: You must be at least 21 years of age to register an account or place any bet or wager on app11. app11 operates a strict 21+ policy with no exceptions. Users found to be under the age of 21 will have their accounts suspended immediately and any funds held in the account dealt with in accordance with applicable law.
• Residency: app11 is intended for use by individuals physically located in Bangladesh. By registering, you confirm that you are accessing the platform from a jurisdiction where online gambling is not expressly prohibited for your personal use.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement. You must not be under any legal guardianship or court order that restricts your ability to enter into contracts.
• One Account Per Person: Each individual is permitted to hold only one registered Account on the app11 platform. Operating multiple accounts, whether personally or through third parties, constitutes a material breach of these Terms.
• Self-Exclusion: If you have previously requested self-exclusion from app11 or any affiliated gambling service, you are not permitted to register a new account during any active exclusion period.

To access the full range of app11 Services, you must register a personal Account. The following conditions govern account registration and ongoing maintenance:

• Accurate Information: You must provide accurate, complete, and current personal information during registration, including your full legal name, date of birth, residential address in Bangladesh, and a valid mobile number capable of receiving SMS verification codes.
• KYC Verification: app11 is required to verify the identity of all Users prior to processing the first withdrawal. Accepted identity documents include a valid National Identity Card (NID), passport, or other government-issued photographic identification. Proof of address may also be requested.
• Account Security: You are solely responsible for maintaining the confidentiality of your login credentials. app11 strongly recommends enabling two-step SMS verification. You must notify app11 support immediately if you suspect unauthorised access to your Account.
• Account Updates: You are obligated to keep your account information current. Changes to your registered mobile number, email address, or residential address must be communicated to the support team promptly.
• Non-Transferability: Accounts are strictly personal and non-transferable. You may not sell, assign, gift, or otherwise transfer your Account or any funds held within it to another individual.

app11 reserves the right to request additional documentation at any time to satisfy KYC or anti-money laundering obligations. Failure to provide requested documents within a reasonable timeframe may result in the temporary suspension of withdrawal privileges until verification is complete.

All financial transactions on app11 are conducted in Bangladeshi Taka (BDT) via supported local payment methods. The following terms govern all deposit and withdrawal activity:

• Supported Payment Methods: app11 currently supports deposits and withdrawals via bKash, Nagad, Rocket, and Upay. Additional methods may be added or removed at app11's discretion with reasonable notice provided to Users.
• Minimum Deposit: The minimum deposit amount is ৳200 per transaction. Deposits below this threshold will not be credited to the User's Account.
• Deposit Processing: Deposits made via supported mobile wallet methods are credited to the User's Account balance instantly upon confirmation of the mobile wallet transaction. app11 is not responsible for delays caused by the User's mobile wallet provider.
• Minimum Withdrawal: The minimum withdrawal amount is ৳500 per transaction. Withdrawal requests below this threshold will not be processed.
• Withdrawal Processing Time: Approved withdrawals are typically processed within 15 to 30 minutes during normal operating hours. Processing times may be extended during periods of high demand, system maintenance, or where additional verification is required.
• Withdrawal Destination: All withdrawals must be directed to a mobile wallet account registered in the same name as the app11 account holder. Third-party withdrawals are strictly prohibited.
• Anti-Money Laundering: app11 operates in compliance with anti-money laundering principles. Unusual deposit or withdrawal patterns may trigger enhanced due diligence checks. app11 reserves the right to delay or withhold withdrawal processing pending the outcome of any such investigation.

app11 offers a range of promotional bonuses to eligible registered Users. All bonuses and promotions are subject to the following general conditions, as well as any specific terms published alongside each individual offer:

• Eligibility: Bonuses are available to registered Users who have completed the required account verification steps. Users who have self-excluded or whose accounts are under review are not eligible to claim promotional offers.
• Wagering Requirements: All Bonus Funds are subject to a minimum wagering requirement, which will be clearly stated in the individual promotion terms. Until wagering requirements are met, Bonus Funds cannot be converted to withdrawable real-money balances.
• Validity Period: Each promotional offer carries a validity window during which the offer must be claimed and any associated wagering requirements completed. Unclaimed or unmet bonuses will expire automatically at the end of the stated validity period.
• One Bonus Per Promotion: Unless otherwise stated, each promotional offer is limited to one claim per User, household, mobile number, payment account, IP address, and device.
• Abuse Prevention: app11 actively monitors for bonus abuse, including but not limited to matched betting, arbitrage betting across promotional markets, use of automated staking patterns designed to circumvent wagering requirements, and collusion between multiple accounts. Any account found to be abusing promotional offers will have associated bonuses voided and may be subject to account suspension.
• Variation & Withdrawal: app11 reserves the right to modify, suspend, or permanently withdraw any promotional offer at any time without prior notice, subject to honouring any bonus already credited to a User's Account under the original terms.

The following general rules apply to all betting and gaming activity conducted through the app11 platform. Sport-specific and game-specific rules may be published separately on the relevant section of the platform and form part of these Terms by reference.

• Bet Acceptance: All bets are subject to acceptance by app11. A bet is not confirmed until a unique bet reference number has been issued to the User. app11 reserves the right to refuse, limit, or cancel any bet at its sole discretion, particularly where a technical error, pricing error, or suspicious activity is identified.
• Void Bets: app11 may void a bet where the event in question is cancelled or abandoned without a result, where the bet was placed on erroneous odds due to a technical or human error, or where the integrity of the event is called into question.
• Minimum & Maximum Stakes: Minimum and maximum stake limits apply to all betting markets and casino games. These limits are displayed within the relevant market or game interface and may vary by product category, User account tier, and event type.
• Insufficient Funds: Bets or game rounds will not be accepted where the User's account balance is insufficient to cover the full stake amount. app11 will not extend credit under any circumstances.
• Result Disputes: In the event of a dispute regarding the outcome of a bet or casino game round, the result recorded in the app11 system shall be considered definitive. Users may raise a formal dispute through the customer support channel within 30 days of the relevant event or game round.
• Live Betting: Live in-play betting markets are subject to brief suspension periods during critical moments of a sporting event. Bets placed during a suspended market will not be accepted. app11 is not responsible for connectivity issues that prevent a User from placing or amending a live bet.

app11 is committed to promoting responsible gambling practices and providing tools that help Users maintain control of their gaming activity. The following tools and policies form part of the app11 responsible gaming framework:

• Deposit Limits: Users may set daily, weekly, or monthly deposit limits via their account settings. Once a deposit limit is set, it takes effect immediately. Requests to increase a deposit limit are subject to a mandatory cooling-off period before taking effect.
• Session Reminders: Users may configure session duration reminders that notify them when a predefined period of continuous play has elapsed.
• Self-Exclusion: Users who wish to take a break from gambling may request a self-exclusion period of between 30 days and permanent closure. During any self-exclusion period, the User's account will be suspended and no marketing communications will be sent. Self-exclusion requests must be submitted through the customer support channel.
• Reality Checks: app11 provides periodic on-screen reminders of time spent gambling and net win/loss position during active sessions to help Users make informed decisions about continued play.

The following conduct is strictly prohibited on the app11 platform. Engaging in any prohibited activity may result in the immediate suspension or permanent closure of the User's account, forfeiture of account balances, and where applicable, referral to relevant authorities:

• Registering more than one account on the app11 platform under the same or different identities.
• Providing false, misleading, or fraudulent personal information during registration or the KYC verification process.
• Using the platform for the purposes of money laundering, financial crime, or any other unlawful activity.
• Exploiting software bugs, technical errors, or pricing mistakes to gain an unfair advantage, whether or not winnings are generated as a result.
• Using automated software, bots, scripts, or artificial intelligence tools to interact with the platform, place bets, or exploit casino games in any way not permitted under fair play standards.
• Engaging in match-fixing, inside-information betting, or any activity that seeks to corrupt the integrity of a sporting event.
• Colluding with other Users to manipulate the outcome of casino games, particularly in live poker or live dealer formats where player interaction may affect results.
• Attempting to access the accounts of other Users without authorisation or engaging in any conduct designed to compromise the security of the platform.
• Reverse engineering, decompiling, or otherwise attempting to extract source code or proprietary logic from the app11 platform.

All content, software, trademarks, logos, graphics, text, game assets, and audiovisual elements present on the app11 platform are the intellectual property of app11 or its licensed content providers, including game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These materials are protected by applicable intellectual property law.

Users are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the app11 platform solely for personal entertainment purposes in accordance with these Terms. This licence does not extend to any commercial use, reproduction, distribution, public display, or creation of derivative works based on app11 content without prior written authorisation from app11.

The app11 brand name, logo, and all associated trademarks and service marks are the exclusive property of app11. Unauthorised use of the app11 name or visual identity in any form is strictly prohibited.

To the maximum extent permitted by applicable law, app11 excludes all liability for the following categories of loss or damage arising from your use of the platform:

• Loss of winnings, profits, revenue, or anticipated savings resulting from any interruption of service, technical failure, or system error.
• Losses arising from delays in deposit crediting or withdrawal processing caused by third-party payment providers, including bKash, Nagad, Rocket, and Upay.
• Losses resulting from unauthorised access to a User's account where the User has failed to maintain adequate security over their login credentials.
• Any indirect, incidental, consequential, special, or punitive damages, regardless of the cause or the theory of liability advanced.
• Losses arising from a User's reliance on any information, statistics, or data displayed on the platform that may be subject to error or delay.

app11's total aggregate liability to any individual User in connection with any claim arising out of or related to these Terms shall not exceed the total amount deposited by that User in the 30-day period immediately preceding the event giving rise to the claim.

app11 reserves the right to suspend, restrict, or permanently terminate any User account at its sole discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Provision of false or fraudulent information during registration or verification.
• Engagement in any prohibited conduct as defined in Section 8 of these Terms.
• Where app11 has reasonable grounds to suspect money laundering, fraud, or other financial crime.
• Where a User is identified as being under the minimum age of 21.
• At the User's own request, including voluntary self-exclusion.
• Where continued operation of the account poses a legal, regulatory, or reputational risk to app11.

Upon account termination for cause, any remaining real-money balance (excluding Bonus Funds) may be withheld pending investigation and, where no wrongdoing is established, returned to the User via their registered payment method. Bonus Funds and associated winnings generated through prohibited conduct will be forfeited in all circumstances.

Users who wish to voluntarily close their account in good standing may do so by contacting customer support. Any real-money balance at the time of voluntary closure will be returned via the User's most recently used withdrawal method, subject to standard KYC verification.

app11 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering an account on app11, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Personal data collected by app11 includes, but is not limited to, your name, date of birth, residential address, mobile number, payment method identifiers, betting and gaming history, device information, and IP address. This data is used to operate your account, process transactions, verify your identity, comply with legal obligations, and improve the platform.

app11 does not sell personal data to third parties for marketing purposes. Data may be shared with trusted third-party service providers, including payment processors and identity verification services, solely to the extent necessary to deliver the Services. All data sharing is subject to appropriate contractual safeguards.

For full details of how app11 handles your personal data, your rights as a data subject, and how to submit a data access or deletion request, please refer to the app11 Privacy Policy.

app11 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, app11 will notify registered Users via the email address or mobile number on file, or by displaying a prominent notice on the platform for a period of no less than 7 days prior to the changes taking effect.

It is the User's responsibility to review these Terms periodically. The most current version of these Terms will always be accessible at app11.one/terms-conditions. The effective date displayed at the top of this document will be updated each time a substantive revision is published.

Continued use of the app11 platform following the notification of any amendment constitutes your unconditional acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the platform and contact support to arrange the closure of your account and return of any real-money balance.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or the operation of the app11 platform, please contact the app11 support team using the following details:

• Live Chat: Available 24/7 via the chat function inside your account dashboard after logging in.
• Email: [email protected] (plain text — not a clickable link; compose a new email in your mail application and address it manually).
• Support Hours: 24 hours a day, 7 days a week, including all public holidays in Bangladesh. Response times via email are typically within 2 hours during peak hours and within 6 hours overnight (Bangladesh Standard Time, UTC+6).

app11 aims to resolve all complaints within 5 business days of receipt. Complex disputes involving disputed bet outcomes or account balances may take up to 14 business days to investigate fully. You will be kept informed of the progress of your complaint throughout the process.